The following is an overview of how tech help will be provided to students during CCSD online learning days.
CTLS Learn Login Help
- Instructions for finding login credentials and accessing the system are provided on our CTLS webpage: campbellcommons.com/CTLS
- If students need a password reset, they can request one here: campbellcommons.com/RESET
- Basic login troubleshooting steps and instructions for contacting the CCSD Help Desk are here: campbellcommons.com/CTLS#HELP
Campbellhigh.net Google Account Login Help
- Instructions for finding login credentials and accessing the system are provided on our G Suite for Education page: campbellcommons.com/GOOGLE
- If students need a password reset, they can request one here: campbellcommons.com/RESET
- To switch between personal and school Google accounts, follow the instructions here: http://www.campbellcommons.com/google/logging-in-to-multiple-google-accounts/
CCSD Laptop Tech Help
Families with CCSD-issued laptops can request technical support through the CCSD Help Desk.
Parent Support:
- Email: [email protected]
- Phone: 770-426-3330
Student Support:
- Email (only): [email protected]
TIP: Receive much faster email support by including all of the following information:
- Service Tag/serial number from the bottom of the laptop (required)
- Student name and ID number
- A full description of the problem
- A full screen (uncropped) screen shot of the error (instructions).
If you are NOT able to include a screen shot, be sure to also include:- Browser and version
- Full URL where the error occurred
- Exact error messages encountered and other text on the screen