There are lots of reasons you may want to capture an image of what’s on your device screen, including getting faster help from tech support. Here are instructions for the most common devices.
TIP: If you are capturing a screen shot to help get technical support, send the image of the full screen; don’t crop the image.
Windows
Press the PrtScn (Print Screen) key to copy a screen shot to the clipboard, then paste it into an email or document.
OR
Press the Windows logo key + Shift + S keys to open Snip & Sketch. Press the button closest to the X to take a full screen snip. [Detailed Instructions]
Mac
Press the Shift + Command + 3 keys. Click on the thumbnail to edit or wait for the image to save to your desktop. [Detailed Instructions]
Chromebook
Press the Ctrl + Show Windows keys. [Detailed Instructions]
iPad
Depending on the model, either press the Top button and the Home button at the same time, or press the Top button and the Volume Up button at the same time. [Detailed Instructions]
iPhone
Depending on the model, either press the Side button and the Volume Up button at the same time, or press the Side button and the Home button at the same time. [Detailed Instructions]
Android
Press the Power button and Volume down button at the same time for a few seconds. If this does not work, try pressing the Power button only for a few seconds. [Detailed Instructions]